Browse Books: Business & Economics / Total Quality Management

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Cover Image
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (Hardcover)
By Jeffrey K. Liker, Karyn Ross
$37.00
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Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Cover Image
Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers (Hardcover)
By Timothy Ferriss, Arnold Schwarzenegger (Foreword by)
$30.00
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Tribe of Mentors: Short Life Advice from the Best in the World Cover Image
Tribe of Mentors: Short Life Advice from the Best in the World (Hardcover)
By Timothy Ferriss
$30.00
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The Simplicity of Lean: Defeating Complexity, Delivering Excellence Cover Image
The Simplicity of Lean: Defeating Complexity, Delivering Excellence (Paperback)
By Philip Holt
$29.99
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Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization Cover Image
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Paperback)
By C. William Crutcher, Fernando Flores (Foreword by)
$29.94
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(This book cannot be returned.)
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results Cover Image
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results (Hardcover)
By Mike Rother
$34.00
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Project Management for Humans: Helping People Get Things Done Cover Image
Project Management for Humans: Helping People Get Things Done (Paperback)
By Brett Harned
$53.99
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Cover Image
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
By Joseph Michelli
$28.00
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition Cover Image
Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition (Hardcover)
By Masaaki Imai
$42.00
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The Mind of the Strategist: The Art of Japanese Business Cover Image
The Mind of the Strategist: The Art of Japanese Business (Paperback)
By Kenichi Ohmae
$26.00
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(This book cannot be returned.)
Business Process Management: Practical Guidelines to Successful Implementations Cover Image
Business Process Management: Practical Guidelines to Successful Implementations (Paperback)
By John Jeston
$65.94
Out of Print
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation Cover Image
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover)
By Karen Martin, Mike Osterling
$40.00
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